Privacy Policy 918k – Protection of Our Members' Personal Data

01 Introduction

This Privacy Policy is issued by 918k ("We", "Platform") operating under the domain 918k.win. This document describes our privacy practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform, services, mobile app, and website.

By registering an account or using any 918k service, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document in full — it is not lengthy, and every section is important for you to understand.

02 Personal Data We Collect

918k collects your personal data through several means — directly from you during registration, automatically through your use of the platform, or from trusted third parties. Below is a summary of the types of data we collect:

We do not collect sensitive data such as medical records, religious information, or political views. All data collected is directly relevant to the operational requirements of a safe and responsible online casino platform.

03 How We Use Your Data

Every piece of data we collect serves a specific purpose. We do not collect unnecessary data, nor do we use your data for purposes beyond the following scope:

04 Legal Basis for Data Processing

918k processes your personal data on a solid legal basis in accordance with applicable data protection legislation. Depending on the situation, our legal bases are as follows:

• Contract Performance: Processing necessary to deliver the services you have requested, including account management and payment processing.
• Legal Obligation: Data required to comply with relevant legislation such as AML requirements, KYC, and mandatory financial reporting obligations.
• Legitimate Interest: Security analysis, fraud prevention, and platform improvements carried out in our legitimate interests and for the protection of our member community.
• Your Consent: Optional marketing communications and analytics, which you may withdraw consent to at any time via your account settings or by contacting our support team.

05 Data Sharing with Third Parties

918k does not sell your personal data. However, under certain limited circumstances, we share data with strictly selected third parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with our DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and partner bank providers. All these providers are bound by strict confidentiality agreements.
• Game Solution Providers: Our game software providers receive only the minimal technical data required to deliver games and ensure fairness of outcomes — not your personal information.
• Regulatory Authority: Data is shared when required by law, court order, or legitimate request from government authorities. We will notify you where permitted by law.
• Technical Service Providers: Analytics and security platforms that help us maintain system stability and security process data within strictly controlled environments.

06 Data Security & Retention Period

We take data security very seriously. The technical and organisational measures we use to protect your personal data include:

• Data encryption in transit: SSL/TLS 256-bit encryption for all communications between your device and our servers.
• Data encryption at rest: Sensitive data such as financial details and identity documents are encrypted at rest using AES-256 standards.
• Role-based access control: Only authorised personnel with a verified operational need may access member data, and every access is logged.
• Continuous monitoring and auditing: Our security systems are monitored 24/7 to detect and respond to any threats or suspicious activity.
• Regular penetration testing: We conduct independent security assessments on a regular basis to identify and address any system vulnerabilities.

Data retention period: We retain your personal data for as long as your account remains active. After account closure, certain data is kept for the period required by law (typically 5–7 years for financial records) before being securely deleted. Data that is no longer needed is deleted or anonymised according to a defined schedule.

07 Cookies & Tracking Technologies

918k uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Helping us understand how members use the platform — which pages are visited most often and time spent in each section — to improve design and content.
• Optional Cookies: Saving your preferences such as language, display theme, and other settings so you don't need to reset them every time you log in.
• Analytics Cookies: Enabling us to analyse traffic and usage patterns in aggregate and anonymised form for the purpose of continuous platform improvement.

You can manage or delete cookies through your internet browser settings. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's documentation.

08 Your Rights as a Member

As a 918k member, you have the following rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted. Such requests will be processed subject to applicable legal retention obligations.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as while a dispute about its accuracy is ongoing.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our customer support team, available 24/7 on the platform. We will process your request within 30 business days.

09 Children's Data Protection

918k is an entertainment platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should we discover that data belonging to an individual under 18 years of age has been inadvertently collected, we will immediately delete that data and close the relevant account without prior notice. Parents or guardians who become aware that a child under their care has registered on our platform are requested to contact our customer support team immediately.

10 Links to Other Websites

The 918k platform may contain references to third-party websites or services in certain contexts. This Privacy Policy applies solely to the 918k.win platform and does not cover the privacy practices of any external websites or services that may be referenced.

918k is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

11 Amendments to the Privacy Policy

918k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest update date is always displayed at the top of this document.

Any material amendments — meaning changes that significantly affect how we use your personal data — will be communicated to you via your registered email at least 14 days before taking effect. Continued use of the platform after the amendment's effective date constitutes your acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our customer support team is available 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the platform after login — the fastest way to get an immediate response.
• Email: [email protected] — for written enquiries that require a written record.
• FAQ Section: Visit FAQ page for answers to the most frequently asked questions regarding privacy and account security.

We are committed to responding to all privacy-related enquiries within 5 business days. For data deletion or official data access requests, please clearly state the type of request so we can process it faster and more accurately.